Order Info

Orders placed from our collection of ready to ship pieces will be processed immediately after purchase. For Made-to-order products and Bespoke jewellery different timescales will apply, these will be stated in the description box of the product.

Please make sure you have checked the timescale of your chosen piece prior to purchasing to ensure you receive your jewellery on time.

 
SHIPPING

All orders are hand wrapped, packed and sent from our workshop here in the UK.
Delivery timescales stated below are from the date of dispatch and are all estimates from the shipping provider.

Please allow 3 working days for us to dispatch your order, we are a small operation and good things take time- if you need your order quickly please select Royal Mail Special Delivery at checkout, this is our fastest service.

We can also offer in-person collection from our studio in Shepton Mallet, Somerset. If you would like to arrange a collection please send us an email at tashaangelldesign@gmail.com prior to purchasing to arrange a dedicated time-slot.
 

• Free Standard UK delivery on all orders over £100 (DPD, EVRi- 2-4 working days)

• £4.00 Standard UK delivery- (DPD, EVRi- 2-4 working days)

• £9.35 Royal Mail Special Delivery- Tracked & Insured (Next day)

• International shipping: £18- Tracked (3-17 working days, dependant on destination) Please check your countries import laws for any taxes/fees your parcel may incur. EU & NI- PLEASE SEE BELOW

 

UPDATED 2024- EU AND NORTHERN IRELAND

Customers please note: sadly, due to newly introduced Brexit regulations, we can no longer send parcels to the EU & NI, until further notice. We aim to have an update on this in the new year, however until then, orders to EU & NI addresses cannot be processed. 
Apologies for any inconvenience caused by this, it is out of our hands.

 
If you have any queries or concerns regarding delivery and would like to discuss them before you place your order, just send us a message in the 'contact' section below, and we will get back to you as soon as possible.
 

PACKAGING


All orders are wrapped ready to be gifted and sent out in plastic free, sustainable packaging, using recycled boxes. Full care instructions are included in every order.

We love a love note... If you are gifting your order and it wont pass through your hands, you can request an additional handwritten note to be included in the box from us to your chosen recipient, please send us a message after ordering with your order number, detailing your specific request. Notes can be a simple 'with love from' or entirely written by you.

 
RETURNS & EXCHANGES


All of our pieces are handmade using traditional metalsmithing techniques, meaning they hold natural flaws. If you are not completely satisfied with your jewellery, or have received a faulty item, you can return the item for a refund within 14 days of receiving your order providing the item is in perfect condition, and in the original packaging.

Bespoke, customised, and made-to-order pieces are not eligible for refund or exchange. Please refer to the 'Sizing' page below for help on accurate ring sizes.
Please email us at tashaangelldesign@gmail.com before sending any item back, and we will send you a return form.

Please note postage costs are non refundable, and it is up to the sender to ensure we receive the parcel. In addition to posting, we can also accept in person drop-off at our studio located in Shepton Mallet, Somerset. If you would like to drop off in person please send us an email at tashaangelldesign@gmail.com and we will get back to you with a dedicated time-slot.
 

REPAIRS 


Jewellery cared for can last several lifetimes, so if you have a piece of our jewellery that needs repairing or polishing, please do not hesitate to contact us to discuss what needs doing- we want you to love and enjoy wearing your jewellery for as long as possible.
 

CUSTOM ORDERS

For information on custom orders, please see the ‘Bespoke’ page below